Welcome to Heaven’s Garden . By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or making a purchase.
1. General Terms
By using this website, you agree to these Terms and Conditions, which govern your access to and use of the site.
We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.
2. Products and Services
We strive to provide accurate descriptions and images of all products on our website. However, slight variations in color, size, and appearance may occur due to different plant types or growth stages.
Availability of products may vary, and we reserve the right to discontinue or limit the quantities of any products without notice.
3. Orders and Payments
- All orders are subject to acceptance and availability.
- We reserve the right to refuse any order placed with us.
- Prices for our products are subject to change without notice. We are not responsible for any pricing errors that may occur.
- We use PayHere as our payment gateway. All transactions are secure and processed in compliance with data protection standards.
4. Shipping and Delivery
We offer various shipping options, and customers can select their preferred shipping method at checkout. We aim to provide the fastest delivery for plants, while other items like pots, planters, and seeds have low delivery charges.
Delivery times are estimates and subject to delays beyond our control (such as weather conditions or courier issues). We are not responsible for such delays.
5. Returns, Refunds, and Exchanges
Please refer to our detailed Refund Policy for more information on returns, refunds, and exchanges.
In summary, we accept returns within 7 days for non-plant items and within 3 days for live plants, provided the items are in original condition and packaging. Refunds are issued in full, including shipping costs, and we cover the return shipping charges.
6. Care Instructions
Each plant purchased from Heaven’s Garden is accompanied by specific care instructions. Following these instructions is crucial for the well-being of your plants. We are not responsible for plants that deteriorate due to improper care after the 3-day refund window.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Heaven’s Garden and is protected by copyright and trademark laws. Unauthorized use of any content from our website without written permission is prohibited.
8. Limitation of Liability
We strive to provide quality products and services, but we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to plants not thriving as expected.
9. User Conduct
You agree not to use our website for any illegal or unauthorized purpose, or to engage in any conduct that may harm or disrupt the site. Any abuse, harassment, or other misconduct may result in termination of your access to our website.
10. Governing Law
These Terms and Conditions, and any disputes or claims arising from them, will be governed by the laws of sri lanka
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at visitheavensgarden@gmail.com or whatsapp us at 0713801822.