Thank you for shopping at Heaven’s Garden . We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase for items excluding live plants. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
For plants, customers must request a refund within 3 days of receiving the plant.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund amount will include the full value of the item as well as any shipping charges you paid during the initial purchase.
For plants, refunds will be processed for damaged or dead plants within the 3-day window, as per our plant refund policy.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Personalized or custom-made items
- Perishable goods like plants (after the 3-day window)
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
We will cover the shipping costs for returning your item. If you are returning an item due to damage, defect, or other issues, you will not be responsible for any return shipping fees.
Processing Time
Refunds and exchanges will be processed within 5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at Visitheavensgarden@gmail.com or whatsapp us at 0713801822. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.